Customer Services
Many Services Provided
The Water Conservation Program provides a number of services to help our customers save water. Contact us at about any of the services which follow.
CONSERVATION HOTLINE: (559) 621-5480.
Click to report WATER WASTE
Information for Water Waste Complaints
WATER WASTE MONITORING
Is your property being flooded by a neighbor? Call the Conservation Hotline, if you observe over-watering. We will send someone to investigate, and you can remain anonymous.
We make every effort to respond soon after your call, but all calls are prioritized according to urgency and safety situations. When a representative arrives at the location, if they do not observe flooding, they may send a courtesy letter to the customer with a reminder about the watering rules. To make efficient use of limited field staff, please provide as much information as possible about the water waste.
Location: The exact ADDRESS, along with major cross streets is best. If the address is unknown, provide us with as much location information as possible.
Date and Time: Date and time water waste was observed. It is easier to monitor for over-watering when approximate days and times waste usually occurs are known.
What was observed: What did you observe? Examples: Was water flooding in the gutter? Approximately how long had it been running? Was the over-watering from irrigation, an open hose, a broken sprinkler?
Over-watering history: If you have observed over-watering at this location in the past, please provide that information also.
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Water Saving Tips from Our Customers!
$ REBATES
TOILET REBATE PROGRAMS:
RESIDENTIAL:
Toilet Rebates Effective 4/1/10:
The City offers two different rebates for Residential toilets:
$50 for a new qualifying Ultra Low Flush Toilet of 1.6 gallons per flush.
$75 for a new qualifying High Efficiency Toilet of 1.28 gallons per flush or less. HET toilets must bear WaterSense label.
Click for Residential Toilet Rebate Guidelines/Application Effective 4/1/10WaterSense Toilet ListResidential Toilet Rebates Expiring 3/31/10
COMMERCIAL TOILET REBATES:
The City offers a $75 rebate to commercial
customers to replace an inefficient toilet with a qualifying High Efficiency Toilet (HET) of 1.28 gallons per flush or less and as labeled by the Environmental Protection Agency (EPA) WaterSense Program. Visit the WaterSense webpage for qualifying 1.28 gpf toilets.
Click for:
Commercial Toilet Rebate
WaterSense Toilet List
HIGH EFFICIENCY CLOTHES WASHERS Rebates:
The City offers a $75 rebate to our residential customers who purchase High Efficiency Clothes Washers (HECW) with a Water Factor of 6.0 or less as listed on the Consortium for Energy Efficiency (CEE) web page. Other specific conditions also apply.
Attention: Effective 2/1/10 Rebate will be $75.
Click for Guidelines & Application:
Clothes Washer Rebate form - Expires January 31, 2010
Clothes Washer Rebate form - Effective February 1, 2010
CEE Clothes Washer Qualifying List
OUTDOOR WATERING - LANDSCAPE We provide landscape related services for our water customers, including consultations and information to help save water in the yard. Over 60% of water used can be in landscaping, and much of it is wasted.
Landscape Surveys - Free landscape irrigation consultation for residential or commercial/industrial. We provide irrigation and plant material tips, and how to set your timer.
Set Irrigation Timers - Learn to set landscape irrigation timers. We visit your site and teach you how to set your timer. This is a Free service.
For more landscape information and literature, click here:
Water Efficient Landscaping
Check for water leaks and other water inefficiencies for residential or commercial/industrial. Free low-flow shower heads, aerators, and a hose nozzle will be provided for those taking advance of this service.
PLANT EXCHANGE
May 8, 2010 is the date for the 2nd annual Water-Wise Plant Exchange!
2010 Event Flyer2009 Event Photos
FOR KIDS !
June 16, 2010 is the date for this year's Kid's Camp!
Past Kid's Camp Photos
CLASSROOM PRESENTATIONS Our education staff can present water information to students and teachers.
For more information on Community Educational Outreach.
WATER CONSERVATION WORKSHOP
Learn more about water conservation regulations and policies at your site or our offices.
OUTREACH INFORMATIONAL BOOTHS
Provide information to the public to promote a better understanding of the need to conserve.
MATERIALS Water conservation informational literature and materials may be available upon request in limited amounts.
Tours Click for a
Sample Schedule.
Speakers Bureau Water Division Office and Field Operations - Shadow Water Conservation
BILINGUAL CUSTOMER SERVICES
Bilingual – Spanish and Hmong language available for some customer services and literature.
Contact us:
For more information about the above services, call 621-5480 or email: waterconservation@fresno.gov